Frequently Asked Questions

We are committed to making our website accessible to everyone, including those with disabilities. If you are having difficulty accessing any part of this website, you can contact us directly through the chat icon at the bottom of this page or by reaching out to us HERE. We welcome your suggestions and comments as we engage in ongoing efforts to improve the accessibility and usability of our website.

If you need to request ADA accommodations for your hotel reservation or event experience, please reach out to us HERE with the following information as soon as possible:

• PURCHASER EMAIL
• PURCHASER NAME
• 100x ORDER #
• PACKAGE NAME – [Package Name]
• # OF TICKETS IN ORDER
• ADA REQUEST DETAILS

Please include as much information as possible when submitting your request so we can ensure proper accommodations. All ADA requests will be processed in the order they are received and are dependent on availability.

For accessible seating requests at the venue, availability and type of accessible seating tickets will vary based on venue inventory. Once your request is received, we will review available options with you.

No. Please see our Purchase Policy for additional details.

For additional inquiries, you can reach out by clicking the chat icon in the bottom right corner or contacting us HERE. We’re happy to assist!

All VIP Pre-Show Experience packages must be purchased online. VIP packages will be available during the presale and public on-sale periods as communicated on the official event website.

A presale code is not required to purchase a VIP Pre-Show Experience. 

After clicking “Buy Now” next to your desired package, you will be directed to our official ticketing partner to complete your purchase.

Yes, there is a 6 ticket limit for the VIP Pre-Show Experience.

The age policy varies by venue, but most shows are open to all ages. Please check your local event venue’s website for more information.

Guests have the opportunity to select either a Premium Reserved seat or General Admission ticket, pending availability. Be sure to review your selected ticket type before making your purchase!

General Admission (GA) tickets allow entry to the event without an assigned seat. You may be given access to a designated GA area, but seating/standing locations are first-come, first-served.

The VIP Pre-Show Experience includes early entry into the venue – stay tuned for an info email closer to the event with details!

A Premium Reserved ticket includes a specific assigned seat. Seat location will be displayed during the purchase process prior to order confirmation.

No! Platinum tickets are not VIP tickets and do not include VIP amenities or access. Please ensure you select the correct VIP Pre-Show Experience before completing your purchase.

All tickets will be delivered digitally. Tickets will be sent to the email address used to purchase your package and distributed through the venue’s official ticketing partner account in the weeks leading up to your event date.

Check-in instructions, including location and schedule, will be emailed to the purchaser approximately 5–7 days prior to your event date.

Please note: 100x is not responsible for failed, blocked, misdelivered, or bounced email delivery.

All merchandise will be distributed at the 100x VIP check-in on the day of the event and must be picked up at that time.

We are unable to ship merchandise before or after the event.

The VIP Pre-Show Experience does not include parking. Check out the venue website for further information and available options.

Bag policies are determined by the venue. Please visit the venue website for current policies and permitted items.

The VIP Pre-Show Experience is non-refundable. Please refer to our Purchase Policy for full details.